Frequently Asked Questions
Your Queries About Custom Watch Manufacturing Answered
Explore answers to the most common questions about our bespoke watch services, from design to delivery.
General Questions
We offer a wide range of custom watch services, including OEM, ODM, private label, logo watches, and bespoke watch design services. Whether you’re launching a new brand or expanding an existing one, our services cater to diverse needs.
Our clients include businesses, watch brands, and creative teams who are looking to create high-quality custom watches. We do not serve individual consumers, focusing instead on B2B partnerships that allow us to provide tailored solutions for brand growth and market differentiation.
The minimum order quantity is generally 300 units per model, although this can vary depending on the specific design and components used. For smaller projects, please contact our sales team to discuss potential options.
Yes, you can provide your own designs, or our professional design team can work with you to create a custom watch design from scratch. We offer full design support, including CAD drawings, 3D modeling, and prototype development to ensure your vision becomes a reality.
The manufacturing timeline typically ranges from 6 to 12 weeks, depending on the complexity of the design, customization options, and order quantity. We will provide a detailed production schedule once all specifications are confirmed.
Payment terms typically require a 30% deposit upon order confirmation, with the remaining balance due before shipment. We accept various payment methods, including wire transfers, credit cards, and PayPal. Specific terms can be discussed during the order process.
Yes, we ship worldwide using reliable courier services. Shipping costs and times vary depending on location and order size.
Yes, we welcome visits to our factory in China to see our production process firsthand. Please contact us to schedule an appointment, and we will be happy to arrange a tour.
Manufacturing Process
Our manufacturing process involves initial design consultation, prototype development, material selection, production planning, assembly, quality control, and final packaging.
The production timeline ranges from 6 to 12 weeks, depending on design complexity and order quantity. We provide a detailed schedule once the order is confirmed.
We create a prototype to validate the design, materials, and functionality before full-scale production. Prototypes usually take 4 to 6 weeks and are crucial for assessing final adjustments.
Quality control includes material inspection, in-process checks, assembly testing, and final inspections to ensure each watch meets our high standards.
Design changes are possible only during the early stages of production. Once mass production begins, changes may result in additional costs or delays.
We offer a variety of materials including stainless steel, titanium, leather, ceramic, and more, allowing for extensive customization to fit your brand.
Yes, each watch undergoes functional testing, including water resistance checks, movement accuracy tests, and durability assessments to ensure high performance.
We provide secure, customized packaging options for bulk orders, ensuring that watches are safely shipped. Our logistics team coordinates with reliable carriers for prompt delivery.
Design & Customization
Yes, we offer fully custom watch design services. You can provide your own design, or our in-house design team can assist in creating a unique watch tailored to your specifications, including CAD drawings and 3D models.
We offer extensive customization options, including case materials, dial designs, hand styles, strap types, watch movements, and branding elements such as logos. You can also choose special features like chronographs, skeleton dials, or unique color combinations.
Yes, we can add your logo to various parts of the watch, including the dial, case back, crown, and buckle. We offer several techniques such as printing, embossing, and engraving to best suit your design.
We accept a variety of design file formats, including AI, PDF, CAD, and high-resolution JPEG/PNG files. Our design team will review the files and make recommendations if adjustments are needed.
Yes, we offer a range of movement options from renowned brands, including Swiss, Japanese, and Chinese movements. You can choose from quartz, automatic, and mechanical movements based on your preferences and brand positioning.
Yes, our design team stays up-to-date with the latest industry trends and can provide insights and recommendations to help your watch design stand out in the market.
Our experienced design team is here to assist you throughout the design process, from initial concept to final approval. We provide guidance on aesthetics, functionality, and material selection to ensure your watch meets your vision.
We offer up to three rounds of revisions during the design phase to ensure your complete satisfaction. Additional revisions can be discussed if needed, though they may incur extra charges.
Order & Shipping
To place an order, contact us via quote form or email with your design requirements and specifications. Our team will guide you through the process, including design finalization, quotation, and order confirmation.
The lead time depends on the complexity of your order and production capacity. Generally, the entire process, from order confirmation to delivery, takes between 6 to 12 weeks. A more accurate timeline will be provided after design approval.
Yes, sample orders are available for evaluation. We recommend ordering samples to review the design, material, and quality before proceeding with bulk production. Samples typically take 4 to 6 weeks to produce.
We offer several shipping options, including express, standard, and freight shipping. Our logistics team works with reliable carriers like DHL, FedEx, and UPS to ensure timely and safe delivery.
Yes, we ship worldwide. We handle all necessary export documentation, and our team will work with you to select the best shipping method based on your location and order size.
Shipping costs are calculated based on the destination, order size, and weight. We will provide a shipping quote once the order details are confirmed. For larger orders, freight shipping options may offer more cost-effective rates.
Yes, we assist with customs documentation and clearance to ensure smooth delivery. However, import duties and taxes are the responsibility of the buyer, and we advise checking local regulations beforehand.
We take great care in packaging and use trusted carriers to minimize delays or damage. If any issues occur, please contact our support team immediately, and we will work to resolve them promptly, including filing claims if necessary.
Payment & Pricing
Our standard payment terms are a 30% deposit upon order confirmation, with the remaining 70% due before shipment. Payment schedules can be adjusted for large or ongoing projects.
We accept a variety of payment methods including wire transfer, PayPal, credit card, and Letter of Credit (L/C) for qualified customers. Please contact us for more details on the best option for your order.
Pricing is determined by the complexity of the design, choice of materials, movement type, customization options, and order quantity. We provide a detailed quotation after reviewing your design and specifications.
Design and customization fees vary depending on the complexity of your project. We include these costs in the initial quotation, so there are no surprises. Prototyping and additional design revisions may incur extra charges.
Yes, we offer tiered pricing with discounts for larger order quantities. The more you order, the lower the unit cost. Please contact us for specific discount rates based on your order size.
Absolutely. We provide a transparent breakdown of costs including materials, labor, movement, customization, packaging, and shipping in our quotation, ensuring you understand every aspect of the pricing.
No, we maintain a transparent pricing policy with no hidden fees. All costs are clearly outlined in your quotation, including potential extras like sample fees or additional revisions.
Our pricing is typically quoted in USD, but we can accommodate other currencies such as EUR or CNY upon request. Please let us know your preferred currency during the quotation process.
Warranty & After-Sales
We offer a standard 2-year warranty on all our watches, covering manufacturing defects in materials and workmanship. The warranty does not cover normal wear and tear, misuse, or accidental damage.
To claim a warranty, please contact our customer service team with your order details and a description of the issue. We will guide you through the process and determine whether a repair or replacement is necessary.
The warranty covers defects in the watch movement, case, hands, and other components resulting from manufacturing errors. It does not cover damage caused by accidents, improper use, or unauthorized repairs.
Yes, we offer repair services even after the warranty period. Our team can provide an assessment and quote for the repair. Please contact us for more details on the process and pricing.
Yes, we offer replacement parts for our watches, including straps, crowns, crystals, and movements. Contact us with your specific request, and we will check availability and pricing.
If your watch arrives damaged, please notify us within 7 days of receiving the product. We will arrange for a replacement or repair, depending on the situation, at no additional cost to you.
Yes, we provide maintenance services such as cleaning, movement regulation, and strap replacement to keep your watch in optimal condition. Contact our after-sales team to schedule a service.
Currently, we do not offer an extended warranty service. However, we are committed to supporting our customers with repair and maintenance services beyond the initial warranty period.
Need More Help? Contact Us
If your question is not listed above or you need further assistance, please get in touch with us directly. Our team is here to help you with any inquiries related to our services, customization options, orders, payments, or after-sales support.
Contact Us:
- Email: info@romlicen.com
- Phone / WhatsApp: +86-134-2899-4178
- Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT+8)
Need Custom Support?
For personalized support or specific requests, you can also fill out our Contact Form on the website, and our team will get back to you within 24 hours.
