Warranty & Care You Can Trust
Comprehensive Care for Your Custom Watches
At Romlicen, we stand behind the quality of every timepiece we craft. From the moment your watches leave our hands, they are backed by our dedicated warranty and care services, ensuring lasting performance and peace of mind.
Our Warranty Commitment
At Romlicen, we are committed to delivering high-quality, reliable timepieces. All of our custom watches come with a comprehensive warranty to ensure your satisfaction.
Duration of Warranty:
Our standard warranty covers all watch components for up to 2 years from the date of purchase. This includes the movement, case, and manufacturing defects.What’s Covered:
We cover defects in materials and craftsmanship under normal use conditions. This includes:- Movement malfunctions
- Defective watch hands or dial
- Loose or damaged cases
What’s Not Covered:
Our warranty does not cover:- Damage from accidental drops, scratches, or impact
- Normal wear and tear (e.g., scuffs on the watchband, fading of plating)
- Water damage beyond the specified water-resistance rating
Repair or Replacement:
In the event of a defect covered by our warranty, we will either repair or replace the timepiece at no extra cost. Simply contact our support team with your order details, and we will guide you through the process.
How to Care for Your Romlicen Timepiece
Your Romlicen watch is built to last, but proper care will help it maintain its beauty and precision for years to come. Follow these simple guidelines to ensure your watch stays in optimal condition.
General Care:
- Avoid exposure to extreme temperatures or sudden temperature changes, as they can affect the performance of your watch.
- Keep your watch away from strong magnetic fields, which can interfere with the movement’s accuracy.
Cleaning:
- To clean your watch, use a soft cloth to gently wipe the case and band. Avoid using harsh chemicals or abrasive materials that could damage the finish.
- For metal or rubber bands, you can use a mild soap and water solution, but make sure to dry the band thoroughly after cleaning.
Water Resistance:
- While our watches are designed to withstand certain water exposure, avoid submerging your watch in water if it’s not rated for swimming or diving.
- If your watch is water-resistant, always ensure the crown is properly sealed before contact with water.
Leather Straps:
- Leather straps should be kept away from moisture to prevent cracking or warping. If the strap gets wet, allow it to air dry naturally and avoid direct heat exposure.
- For long-term care, store leather watches in a cool, dry place when not in use.
Storage:
- When not wearing your watch, store it in a watch box or soft pouch to protect it from scratches or dust.
- If your watch has a mechanical movement, remember to wind it regularly if it’s not in use to keep it functioning smoothly.
Hassle-Free Repair Services
We understand that even the most well-crafted watches may require maintenance or repair over time. At Romlicen, we aim to make the repair process as simple and efficient as possible, so your timepiece can get back to you in perfect working order.
How to Request a Repair:
If you believe your watch needs repair, simply reach out to our customer service team via email or phone. Please provide your order details, a description of the issue, and any relevant photos. Our team will assess your request and provide you with the next steps.Repair Timeframe:
Most repairs are completed within 4 to 6 weeks, depending on the nature of the issue and the availability of replacement parts. We’ll keep you updated throughout the process and notify you once your watch is ready to be shipped back.Cost of Repair:
If your watch is under warranty, repairs are free of charge for covered defects. For repairs outside of the warranty period or for damages not covered, we will provide a detailed cost estimate before proceeding.Shipping:
For both in-warranty and out-of-warranty repairs, the customer is responsible for shipping the watch to our repair center. Romlicen will cover the cost of returning the repaired watch to you.Expert Craftsmanship:
All repairs are handled by skilled watchmakers who specialize in maintaining the precision and quality of Romlicen timepieces. You can trust that your watch will be restored with care and attention to detail.
Worldwide Support for Your Peace of Mind
At Romlicen, we proudly serve clients from around the world. No matter where your business is located, we ensure that our after-sales service and support are available to meet your needs. Our global reach means your timepiece is in expert hands, no matter the distance.
International Repair Services:
We offer repair services to clients globally. Whether you are in Europe, North America, or Asia, our team will work with you to arrange repairs at one of our authorized service centers or directly at our main facility.Dedicated Customer Support:
Our dedicated customer service team is available to assist you, no matter your time zone. Whether it’s a repair request, warranty claim, or general inquiry, we are here to provide prompt assistance. Feel free to reach out via email or phone, and we will respond as quickly as possible.Global Shipping:
We provide secure, tracked shipping for repaired watches to any destination worldwide. Once your watch has been serviced, it will be carefully packaged and shipped with tracking details provided so you can monitor its return journey.Service Centers:
We are continuously expanding our network of authorized service centers around the globe. Please contact us to find out if there is a center near you, or we will guide you through the process of sending your watch to our primary facility for repair.
